Service Tip: When Do I Need PIC and RID for the Sunny Portal?
Via our comments function, we frequently receive questions about registering in Sunny Portal and entering the product identification code (PIC)...
Service Tip: What If the Connection to Sunny Portal Doesn’t Work?
A faulty or nonexistent connection from the inverter or Sunny Home Manager to Sunny Portal can occur for several reasons. In this post, we present a brief tutorial to help you restore the connection quickly. If something goes wrong, simply follow the steps below.
Service Tip: SMA PUK – How to Regain Access to Your System Data
As promised in our previous post, we will be covering the SMA PUK (Personal Unlocking Key) in today’s service tip....
Service Tip: Short-Term Solution for Logging into Sunny Design
Since the last update of Sunny Design (version 3.2), some of our customers have not been able to log into...
Service Tip: Pay Attention When Assigning Password in Sunny Portal
The Service Line has been receiving a lot of questions about passwords lately. Some customers want to know why they...
Service Tip: Give It Space
Inverter manufacturers recommend maintaining a certain amount of clearance around the units to ensure adequate air circulation. This helps prevent...
Service Tip #5: Registering Sunny Home Manager Plants and Plants with SMA Webconnect in Sunny Portal
Recently, my colleagues at the SMA Service Line have been receiving more and more questions regarding the registration of...
Service tip #4: Error F806 when commissioning Sunny Backup 5000
Our service tips have generally been related to Sunny Boy or Sunny Tripower inverters so far. This time, I asked...
Service tip #3: No Reason to Worry About Message 33 or 39 During the Winter
In recent days, a number of customers have called our SMA Service Line, reporting that their inverters displayed message 33...
Service Tip #2: Don’t Forget Accessories When Replacing Inverters
SMA has a large product range and offers the right inverter for every plant. That’s why it makes sense to...