Service Tip: How to change grid parameters for SMA inverters in Sunny Explorer
One of the most important steps during the commissioning process is connecting the inverter to the grid. For the inverter to be suitable for the local grid, the correct country standards must be selected. However, in some areas, customized grid settings of the inverter need to be configured to meet the special requirements of the local utility grid. Wrong grid settings can cause inverters to frequently cut off or affect the stability of the local grid. SMA inverters have flexible grid settings which can easily be changed via Sunny Explorer. Your SMA inverter can easily meet the requirements from local grid providers and have a stable grid connection at the same time.
What is Sunny Explorer?
Sunny Explorer is a free software from SMA which enables local monitoring of SMA inverters via Bluetooth or Speedwire. With Sunny Explorer, you can easily monitor the performance of your inverter and detect any unusual behaviour.
With Sunny Explorer, the operating parameters of your inverter can easily be changed to meet any special requirements on-site. In a lot of countries or special areas, you will need to re-configure the grid parameters of your SMA inverter to meet the grid requirements. All that’s required is a Windows laptop which has Sunny Explorer installed. You can then use Sunny Explorer to connect your inverter via Bluetooth or Speedwire to change the grid parameters of your inverter.
SMA Grid Guard Code
To have a customized grid setting for your inverter, you will need to apply for a grid guard code from SMA before you visit the site. You can simply download the grid guard code via this link. Alternatively, the grid guard application form can also be found by searching “grid guard code “on the SMA website (http://www.sma.de/en/). Please fill in your details and send the form to ServiceLine@SMA.de. SMA will provide you a grid guard code within 2 weeks after receiving the completed application form. Once you’ve received the grid guard code, simply input your grid guard code in the grid guard code section in Sunny Explorer. From there, you will be able to change the grid parameters in Sunny Explorer.
How to change the grid parameters in Sunny Explorer
Before you visit the site, please download Sunny Explorer on your Windows laptop. The program can be downloaded via this link. Please also make sure your laptop has Bluetooth as well, or alternatively a Speedwire cable can be used to connect directly to the inverter’s Webconnect.
- Login to Sunny Explorer as an installer. Simple instructions on how to do so can be found in the Tech Tip video, ‘Tech Tip: Connecting Bluetooth® to SMA Inverters.’ (Default Password for installer is 1111). Watch the video here>>
- When you are on the page of Sunny Explorer, click “Option“- “Grid guard code” on the top side of the window to enter your grid guard code. Then navigate to the “Grid Monitoring” settings. Under the “Grid monitoring” setting, please adjust the grid parameters (Grid voltage, Frequency, tripping time etc.) according to the requirements from the grid provider. Please make sure to save the settings before exiting.
Examples adjusting grid parameters using Sunny Explorer
Below are some examples of how to use Sunny Explorer to adjust the grid parameters of the inverter to meet the requirements from a local grid provider.
Two-stage overvoltage tripping requirements (similar to what is required by Ergon Energy)
Vnom-max = 255V (10 minute rolling average)
Overvoltage 1 = 260V, trip time < 2 seconds
Overvoltage 2 = 265V, trip time < 0.2 seconds
The following adjustments need to be made in Sunny Explorer to meet the requirements:
Modified Frequency Limit trip points (similar to what is required by Ausgrid for >30kVA installs)
Frequency upper limit = 52hz, trip time < 2 seconds
Frequency lower limit = 47hz, trip time < 2 seconds
The following adjustments need to be made in Sunny Explorer to meet the requirements:
Implement a Power-Voltage response curve (similar to what is required by Western Power for >30kVA installs)
The following response curve from AS/NZS4777.2:2015 needs to be implemented:
The following adjustments need to be made in Sunny Explorer to meet the requirements:
A clear understanding about the requirements from the grid provider is the first and most important step in the inverter grid connection process. With the flexible grid setting of SMA inverters in Sunny Explorer, customers and installers can easily adjust the relevant grid parameters of the inverters to meet the requirements from the grid provider. Correct grid settings of the inverters will help the system avoid cut-offs due to grid voltage and frequency issues and guarantee a stable performance of your solar system.
Is there any way to get a sunny island (off grid) to supply both 100v and 200v AC for use in different circuits (100v Japanese household standard and 200v for EV charging)?
If this needs two sunny islands, can they both be connected to a single battery system?
Please get back to our SMA Service for further technical support, thanks.
hello, how to get an access code to the service menu in Ukraine
Sorry, but the menu is only available in the languages indicated.
Hopefully the English Version is helpful to you?
Otherwise, please let us know how to support you.
I have this problem, 2 different installers are unable to find the fault.
2/14/2023 2:14:01 PM STP 9000TL-20 174 Status: Ok / ——- / none
Error 2/14/2023 2:06:31 PM STP 9000TL-20 174 Status: Fault / Grid connection installation failure / Contact installer
Warning 2/14/2023 2:01:00 PM STP 9000TL-20 174 Status: Warning / Grid connection installation failure / none
Info 2/14/2023 1:59:30 PM STP 9000TL-20 174 Status: Ok / Waiting for grid voltage / none
Info 2/14/2023 1:44:00 PM STP 9000TL-20 174 Status: Ok / ——- / none
Error 2/14/2023 1:39:00 PM STP 9000TL-20 174 Status: Fault / Grid connection installation failure / Contact installer
Warning2/14/2023 1:34:30 PMSTP 9000TL-20 174Status: Warning / Grid connection installation failure / none
Info 2/14/2023 1:32:00 PM STP 9000TL-20 174 Status: Ok / Waiting for grid voltage / none
Info 2/14/2023 1:16:00 PM STP 9000TL-20 174 Status: Ok / ——- / none
Error2/14/2023 1:09:30 PM STP 9000TL-20 174 Status: Fault / Grid connection installation failure / Contact installer
Warning2/14/2023 1:05:30 PMSTP 9000TL-20 174Status: Warning / Grid connection installation failure / none
Info 2/14/2023 1:02:30 PM STP 9000TL-20 174 Status: Ok / Waiting for grid voltage / none
Info 2/14/2023 12:47:00 PM STP 9000TL-20 174 Status: Ok / ——- / none
My installation is from 2016 with 15 x 300w panel. In December 2022 12 x 455 perck panels was added and it worked fine 30days, this failure happened and it did not work for 2 days, then it worked for 10 more days and now it goes on and off all day. The grid voltage is there but as it shifts it senses no grid voltage
For further technical advice, please contact directly our SMA Service Experts.
This’s from solar myanmar.
I have a problem with Sunny Island (Battery Inverter) Model SI6.0H-12.
It was used for 8 months.
Last week i try to update firmware from SMA website to master cluster inverter ,while updating progress the inverters disconnect power supply system.
I try to restart inverters by pressing DC on button and also try to AC on button but not working both.
Now the master cluster inverters LED shows all orange lights and extension cluster shows battery green and upper LED glow orange.
All inverters can not run AC and DC start button.
Please help for above problem asap.
Hello Htun Lynn Htay,
it’s best to contact our Online Service Center or Service Line. Our colleagues will help you.
Hi, we are in the US and have a 15.6kw array, with 2 SMA 6.0s. The default setting is only giving us 12.05kw. We have the Grid Guard code, but are looking for instructions on how to reset the limiter to allow us to use the full 15.6kw. Where do we find the current instructions for that?
Please contact our SMA Service for further support.
We need more technical details, thank you.
I bought a SMA 2.0 inverter in Belgium. It was only in use for 9 months or so. As I live in the Nerherlands, I will have to change some settings with regards to the grid. Would I require a special grid code for this, or would this be standard settings I can change?
Will do the install myself as a replacement of my 9 yr old 2000hf..
Please get back to our SMA Online Service Center with more details on your plant.
The Service colleagues will be happy to support you here.
I am installing SMA Sunny Highpower PEAK1 75000k but there is no Vietnam grid guard code. can you help me?
Please use our Online Service Center for help.
First of all, I would like to say thanks for the kind help.
I am from Ethiopia local NGO called MCMDO (Mothers and Children’s Multi-sectoral Development Organization) we have SMC 7000HV solar inverter 27 pieces, we obtained them from a donation and currently we are installed 2 SMC 7000HV with 8.0H sunny island in remote area Ethiopia, Gambella region suanize refugee camp health center. so to configure or to change the grid mode to off-grid mode it needs Grid guard code the SMC 7000HV SMA solar invertor. so colud you help me the grid guard code of the SMC 7000HV and this project is very interesting to install quickly due to the protection of coronavirus on the refugee camp helth center.
with best regards
I have a problem with a TRIPOWER STP 8000L inverter, when the voltage of an AC phase at the input of the tripower drops to 160 Vac,
solar production stops and marks 0.00 on the portal.
The error code in the event is: trouble sector code 1302.
I would like to know how to solve this problem.
Please sign in on our Online Service Center.
j’ai un problème avec un onduleur TRIPOWER STP 8000L, lorsque la tension d’une phase AC à l’entrée du tripower descend jusqu’à 160 Vac,
la production solaire s’arrête et marque 0.00 sur le portal.
Le code d’erreur dans les événement est: derangement secteur code 1302.
Je voudrais savoir comment régler ce problème.
Hello SMA Team,
I am from Mauritius. I just installed an SMA SB 5000TL.
My issue is that on the LCD, I am receiving data for DC Side Only.
Whereas, on the AC Side, its no data, reading 0Kwh, 0ah?
What could be causing this?
Are they any configuration I need to make on the Sunny Explorer?
Unfortunately, we cannot provide a remote diagnosis, since several parameters are required for this. Please register in our Online Service Center and send an inquiry directly to my service colleagues.
What happen if both array of solar is connect in the same MPPT in the grid tie sunny tripower?
As long as all the arrays which are connected to the same MPPT are 100% identical, in terms of (but not limited to) the amount, brand, type, azimuth, inclination of PV modules, nothing happens. It is on the contrary better to connect those to the same MPPT, but as long as the short circuit current is lower than the max. current rating of the particular MPPT.
When the arrays are not 100% identical, they should be connected to separate MPPT’s.
the hyperlink to get the grid guard code online does not work. See the paragraph above titled “SMA grid guard code”
in need of Grid Guard Code for sunny boy 3000TL-20 for off-grid/stand alone
installation in Zimbabwe
Hi, please contact our Service Line for any help. Thx, Annika
Dear SMA Team, we have a System with S4 Sunny Islands and a Tesvolt LiIon Battery installed at a house that is connected to the grid. Also we got 4 SUnny Boys of 6 Kw and As per recommendatino of a service technican at SMA we then put the configuration in Off grid mode during the instlation assistan process configuration. However i think this is the wrong configuration as we also want to feed in the grid. Where can I find detailed information about those configurations and what they mean?
Please find the relevant information for your storage system on the grid in this planning guide.
Please note that you might need installer rights for some settings (like valid set country standard, see the PV inverter documentation).
I’m from Mauritius and is currently installing a Sunny Boy 5000TL.
I have 2 strings of panels each 2520W.
I would like to know If I can use only one DC Entry?
5 kWp can be connected to one MPPT input, if the voltage is below specification of the SB 5000.
I kindly ask some help regarding grid monitoring, about configuration setting’s meaning eg is there any manual available which explains thoroughly how to understand the meaning of configurable parameters in STP inverters. For example:
Frequency monitoring / Lower maximum threshold
Frequency monitoring / Upper minimum threshold
Voltage monitoring / Median maximum threshold
Voltage monitoring / Voltage increase protection
Generally these and the rest of inverter parameters are understandable but SMA manuals doesn’t include thorough explanation of these. I wonder do you have a specific guide for instaaler’s use available?
These parameters are described in the parameter list (Sunny TripowerTL-20)
Other parameter lists you can download in our download area.
hi thanks for the information
Good day i need a help if im using the sma pv inverter working with a generatoron the rotayt switch what setting should i choose
I would like to change my inverters power factor to 0.8 lead but i cant? is there any way please help me?
Can I connect Tripower and Sunny Boys with Sunny Island in the same system?
Hello, i am getting an error code on the sunny island that says ” no valid grid” and its on standby mode
Please check the trouble shooting part in the operation manual, and then follow the instructions, or ask your installer to check the parameters. Hope, you´ll get help soon.
Kind regards, Anke
I have 3kW of solar panels and a SB 3000TL 21 grid inverter from a decommisioned job.
I want to run these in conjunction with batteries a charge controller and possibly a Sunny Island or similar.
This system will be offgrid and I want to change parameters of the SB3000 to prevent grid detection shutdown.
How is this achieved.
I have Gridgaurd code and I am licenced CEC installer.
Dear SMA. I have an off-grid project with 2 x SB 1.5 ; 2 x SB 2.5 ; 2 x SB 3.0 and 2 Sunny Island 6.0 connected to a battery pack 48V/480Ah Pb. After I did the set up of the parameters in Sunny Island mode 50Hz all of the inverters are working less SB 3.0. I will need your help in configure the right parameters. Thank you very much in advance.
hie did you get the the off-grid parameters for the SB3.0
im looking for them also ,,,,,,,,,,,,,,,,
For the stand-alone mode you need to select a country data set valid for the stand-alone mode or a valid set country standard (see the PV inverter documentation). Please note that you need installer rights for these settings.
Thank you very much, I think SMA inverters need a specialized engineer to adjusted correctly, it’s a good quality, but it’s completed unlike any other inverters in market they are so simple to adjust within minutes you can do your job.
A company installed Sunny boy 5000 TL in Sri Lanka. They did not change the country setting using the Rotary switches.
They commissioned it and it is now facing export issues.
Now they are required a password to change the country setting.
They have sent an request. Kindly Respond to them.
Hi, i live in Rwanda, i actually have a Sunny Boy Inverter SB5000 TL-21.
I Would like to get a GridGuard Code as i want to configure the inverter grid settings according to our local power grid settings.
The inverter keep showing restarting in 560 seconds, then later it shows restarting in 120 seconds…
And it does it again.
Please contact your installer, he knows your system and the local conditions the best. Otherwise you can sign in on our Online Service Center for help.
I have a SB 5.0 from last géneration and would like to drive the delivery power of my SMA by the frequency.
It’s installed in a off grid mode .
I mean when my ref frequency is 50Hz it’s full power, 51 Hz mid power and 52 Hz power is zero.
Thank’s a lot for your informations…
I want to set STP 25000TL-30 in accordance with our grid parameters. The grid parameters are: phase voltage 220 V, frequency 50 Hz, language – English. What position should I set for Rotary Switches A and B?
Thanks in advance!
Please contact your installer. He knows your system and the local conditions the best.
I am trying to clear “Permanent Disable Mode” from an SB 8000 inverter per the following link:
However, Sunny Explorer never displays the “Reset Operation inhibition” option after clicking on the “Reset Operating Data” button. I have read “Sunny Explorer” manual and nothing is remotely mentioned about that. I have checked many places whether I need “Power Grid Code” to do that to no avail.
Can anybody please tell me if I need the “Power Grid Code”? Also, the link that says where to obtain it sends one to a 404 page.
Thanks in advance
I unfortunately don`t know which inverter you actually own (Serialnumber is missing).
I`d like to confirm that a complete blockage in operation actually means, that the inverter turned from operation Mode “Mpp” into operation Mode “Stopp”. It mostly happens in case that the inverters internal flash memory is running full due to frequently occurring faults. You can try to reset these “DBH, permanent blockage” (I will send you a picture which describes the process via e-mail), but if there is still a serious hardware conflict for example, its memory is running full immediately again, it won`t be successful at all. There`s no need to have a SMA Grid Guard Code.
I`m interesting to know how you find out that inverter turned from Mpp into STopp (Display, Data Logger, Communication?)
I have three inverters that had not been used in a relatively long time. One inverter may be bad, and as this bad inverter was already in place, it was used to test the “boards” of the other two inverters which were not installed (you know how heavy they are).
As it seems a hardware problem exists in inverter S/N: 2002194047, (K1-Open error) the control boards of the other two also got locked with same error after testing and now we have three “bad” inverters.
The purpose of clearing this “Permanent Disable Mode” condition is to be able to use the other two inverters: S/N: 2007312851 and 2007305416. All three are SB 8000US-12.
Also, I already sent multiple screenshots of Sunny Solar to your return email address. Thanks for sharing the screenshot, by the way. Good to hear that Power Grid Guard code is not necessary.
I wonder if inverters’ firmware is not compatible with Sunny Explorer. According to the documentation, the Bluetooth adapter is 100% compliant with Sunny Explorer.
Thanks again for your help. I look forward to hearing from you soon.
How can I extend the frequency range of the SB10000TL-US-12 to 61Hz?
hello…i need to know.What happen if the charging amphere high..frequency also high…
Hello Mr. Bin Omar,
I’m not sure wether I`ve got your inquiry right. Which system are you talking about?
Please provide more information about your System-/Wiring arrangement.
Type of inverter, type of battery, ongrid-/offgrid system.
These are change grid parameters for sma inverters in your sunny explore on their conversation in this topic so presenting many important blog.
Hi guys I already have a grid guard code but I’m still seeing a lock symbol on the sunny explorer page. However the inverter say Grid guard code valid. ..help please
If you see a lock symbol right next to the inverter, it indicates that the wrong installer password has been entered.
Please enter the correct installer password to be able to access inverter parameters again. Once the correct password has been entered,
the lock symbol should disappear and you should be able to enter the Grid Guard Code again to adjust parameters.
If the installer password is unknown, we kindly recommend you to contact the Service Line directly.
Good day guys i would like to request your company for Philippine Grid settings maybe you can give me the data. thank you
please contact SMA Australia in this case. You can reach them via phone: +61 2 9491 4200
I’m Aluísio from Brazil. I have set a FLEXIBLE STORAGE SYSTEM WITH BATTERY BACKUP FUNCTION. Every thing is great BUT there is a problem. Just one. When the utility grid faults the SUNNY ISLAND is establishing a 50Hz backup grid. I need that it establishes a 60Hz backup grid. I don’t get to change. How must i do to change? To set the inverter to 60Hz?
Thanks so much.
hola necesito ayuda
tengo un inversor SB 6000TL-US-22 el cual funcionaba correctamente en EEUU, pero por temas de trabajo me traslade a Chile con lo cual también traslade mi inversor el cual no trabaja en chile porque esta configurado en 120v con 60hz y en Chile funcionan con 220v con 50hz.
como puedo cambiar los parámetros por SD card, por lo que he revisado po la SD card se lee la ruta \PARASET pero no se como se pasan los parámetros (no tengo otra forma de comunicación con el inversor)
si alguien tiene la forma que se pasan los parametros??
please get in direct touch with our service department via our online service center.