Five great reasons to use the SMA Online Service Centre

Our Online Service Centre is designed to make PV system operators and installers’ lives easier. The intuitive platform makes it easier and quicker to create service requests, report issues, register and manage warranties and access the SMA Knowledge Base – at any time of the night or day. 

Need more convincing? Here are five great reasons to create a mySMA account today:

1. Save time, money and resources

Spend less time servicing and more time on revenue generating activities with our Online Service Centre – the fastest, most convenient way to manage your SMA products! What’s more, the platform is linked to the Sunny Portal, removing the need for manual entry of information from one to the other.

2. It’s a breeze to raise and track issues

No more waiting to speak with phone line support! The user-friendly platform makes it easy to open service tickets and track the progress of each case. Our team of experts provides bespoke support and will keep you updated on the progress of your resolution.

The best part? Cases can be raised for individuals and companies, with communications for each case collated in a single feed. All open cases can be viewed by multiple company login credentials — making it easier than ever for you as an installer to manage your service operations.

3. Access the information you need – when you need it

Once you login, you can access a wealth of knowledge that helps you to troubleshoot any issues and make the most of your products. From FAQs and product documentation to software update information, trending articles and new product previews, there’s everything you need to know and more – right in the platform!

4. Manage your SMA account and products

Keeping on top of your customers’ new and existing products and solutions is effortless with mySMA. Service support at its best, you can register products and extend warranties, request a service rebate or inverter exchange, manually amend delivery shipping information and access shipment tracking details – all at the click of a button.

5. It’s easy to get started

Available 24 hours a day, it is free to register and takes less than three minutes to set-up an account. Watch this video to discover how to make the most of the platform.

Ready to take advantage of all those benefits? Login to the Online Service Centre today!

4.5/5 - (4 votes)
10 Comments
  1. Steve Rush
    Steve Rush says:

    I’ve been waiting for a replacement part since 11th November 2023 it’s now 28th feb 2024

    Dispute contacting Sma 5 times via telephone. Horrendous experience and totally frustrating! I’ve Been an installer for over 14 years!

    Reply
    • Christiane Keim
      Christiane Keim says:

      Hello Steve,

      Sorry to hear that you are not satisfied with our SMA Service.

      The SMA Service UK tried to reach you several times by phone, but without success.
      Please get back to our SMA Online Service Center where we have already created a Service Case for you.

      Thanks for your support and understanding.

      Sunny regards
      Christiane

      Reply
  2. Steven Carr
    Steven Carr says:

    I submitted a ticket on the 19th July and I am still waiting…

    It would be great if somebody could at least confirm that my issue is being investigated.

    Currently I am not impressed.

    Reply
    • Christiane Keim
      Christiane Keim says:

      Hello Steven,

      We are sorry that there have been delays in processing your request.
      The colleagues from Service SMA UK are checking your request and will get back to you as soon as possible.

      You can check the processing status of excisting cases anytime by using the SMA Online Service Center.

      Thanks for your understanding.

      Sunny regards
      Christiane

      Reply
  3. malc
    malc says:

    The SMA Online Service Centre utility seems very impressive. I have just submitted a case.
    Is there any information about expected response times after a case Status = Routed ?

    Reply
    • Christiane Keim
      Christiane Keim says:

      Hello Malc,

      Thanks for your inquiry we have reached via our SMA Online Service Center.
      Due to a high number of incoming inquiries at the moment, it may takes a little longer until my colleagues will get back to you.
      Response time depends on how complex the topic is and whether other SMA experts may need to be consulted.
      You may check our processing status whenever you want by using the SMA Online Service Center.

      Thanks for your understanding.

      Sunny regards
      Christiane

      Reply
      • malc
        malc says:

        Thanks for the prompt reply, Christiane.

        I now have confidence to wait until I hear from them.

        regards
        malc

      • Christiane Keim
        Christiane Keim says:

        Hello Malc,

        In case you need any further assistance, please let us know.

        Sunny regards
        Christiane

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