Service Tip: When Do I Need PIC and RID for the Sunny Portal?
Via our comments function, we frequently receive questions about registering in Sunny Portal and entering the product identification code (PIC)...
Service Tip: What If the Connection to Sunny Portal Doesn’t Work?
A faulty or nonexistent connection from the inverter or Sunny Home Manager to Sunny Portal can occur for several reasons. In this post, we present a brief tutorial to help you restore the connection quickly. If something goes wrong, simply follow the steps below.
Service Tip: Short-Term Solution for Logging into Sunny Design
Since the last update of Sunny Design (version 3.2), some of our customers have not been able to log into...
Service Tip: Pay Attention When Assigning Password in Sunny Portal
The Service Line has been receiving a lot of questions about passwords lately. Some customers want to know why they...
Service tip #4: Error F806 when commissioning Sunny Backup 5000
Our service tips have generally been related to Sunny Boy or Sunny Tripower inverters so far. This time, I asked...
Service tip #3: No Reason to Worry About Message 33 or 39 During the Winter
In recent days, a number of customers have called our SMA Service Line, reporting that their inverters displayed message 33...
Service Tip #2: Don’t Forget Accessories When Replacing Inverters
SMA has a large product range and offers the right inverter for every plant. That’s why it makes sense to...
Service Tip #1: Setting the System Time
We would like to support your daily work. Therefore, we start a new series: Service Tips. Amongst others, we give...