SMA 360° App: Service with added value for solar power professionals

The SMA 360° app helps PV solar power professionals with their everyday work. That includes servicing. Thanks to the app’s comprehensive service, customers see solar power professionals as solar experts, and they can thus successfully set themselves apart from competitors.

Solar power professionals know how important it is to have relevant data as well as the current status available quickly and in a clear format during on-site visits to customer systems. With the SMA 360° app, solar power professionals can transfer this data easily and clearly onto their cell phones. We also provide documentation about the relevant devices and systems as well as easy-to-follow, step-by-step manuals for troubleshooting. In our video, we explain how solar power professionals can use the app to quickly find errors and warnings on customer systems, interpret them and rectify them expertly.

 

Screen cast: Error analysis with the SMA 360° app

 

The login details are the same as for Sunny Portal. Once you have logged in to the app, you will be offered a range of options. Operation helps you with commissioning and system monitoring. In our case, this tab will bring you to the event overview. You can find your current portfolios here (monitoring, error overview and QR code scan).

The Error overview offers you an overview of all errors and warnings currently in place for your systems. It also shows details such as event code, PV system name and error date. You can find individual systems using the Search function. When you click on an Event code, you will receive information about the device, the associated customer data and details about the error that has occurred. You will be shown the telephone number so you can make contact with the customer quickly.

To access the service area directly, click the Troubleshooting button. You will be shown specific troubleshooting suggestions here. In addition, the Documentation area contains a range of technical information in the app, including user manuals with illustrations and technical datasheets.

Do you have any questions about SMA 360 app? If so, please feel free to write them in the comments section. I will collect your questions and comments and answer them in the SMA expert chat.

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