{"id":117468,"date":"2020-06-16T09:35:11","date_gmt":"2020-06-16T16:35:11","guid":{"rendered":"https:\/\/www.sma-sunny.com\/?p=117468"},"modified":"2021-06-08T00:27:46","modified_gmt":"2021-06-07T22:27:46","slug":"installers-can-elevate-service-quality-and-expedite-response-with-the-new-sma-america-online-service-center","status":"publish","type":"post","link":"https:\/\/www.sma-sunny.com\/us\/installers-can-elevate-service-quality-and-expedite-response-with-the-new-sma-america-online-service-center\/","title":{"rendered":"Installers can elevate service quality and expedite response with the new SMA America Online Service Center"},"content":{"rendered":"<p><strong>SMA America has launched a new Online Service Center to installers in the U.S., Canada, and most of Central and South America. What does that mean for installers?<\/strong><\/p>\n<div class=\"lyte-wrapper\" title=\"The new SMA Online Service Center (english version)\" style=\"width:1280px;max-width:100%;margin:5px;\"><div class=\"lyMe hidef\" id=\"WYL_42ncFDne8qQ\" itemprop=\"video\" itemscope itemtype=\"https:\/\/schema.org\/VideoObject\"><div><meta itemprop=\"thumbnailUrl\" content=\"https:\/\/i.ytimg.com\/vi\/42ncFDne8qQ\/maxresdefault.jpg\" \/><meta itemprop=\"embedURL\" content=\"https:\/\/www.youtube.com\/embed\/42ncFDne8qQ\" \/><meta itemprop=\"duration\" content=\"PT4M15S\" \/><meta itemprop=\"uploadDate\" content=\"2020-03-23T15:13:00Z\" \/><\/div><meta itemprop=\"accessibilityFeature\" content=\"captions\" \/><div id=\"lyte_42ncFDne8qQ\" data-src=\"https:\/\/i.ytimg.com\/vi\/42ncFDne8qQ\/maxresdefault.jpg\" class=\"pL\"><div class=\"tC\"><div class=\"tT\" itemprop=\"name\">The new SMA Online Service Center (english version)<\/div><\/div><div class=\"play\"><\/div><div class=\"ctrl\"><div class=\"Lctrl\"><\/div><div class=\"Rctrl\"><\/div><\/div><\/div><noscript><a href=\"https:\/\/youtu.be\/42ncFDne8qQ\" rel=\"nofollow\"><img decoding=\"async\" src=\"https:\/\/i.ytimg.com\/vi\/42ncFDne8qQ\/0.jpg\" alt=\"The new SMA Online Service Center (english version)\" width=\"1280\" height=\"700\" \/><br \/>Watch this video on YouTube<\/a><\/noscript><meta itemprop=\"description\" content=\"PV system operators and installers receive fast support when they need it via our new SMA Online Service Center. You can use this to contact our Service team, look at the status of your service cases and access information on products, innovations and software updates. 00:20 Registration 00:26 Overview 01:18 Global Searchbar 01:35 My Sunny Portal Plants 02:05 Create a Case 02:35 Case Overview 03:07 Replacement Request ---------------------------------------------------------------------------------------- SMA Solar Technology AG - https:\/\/www.sma.de\/en\/ SMA Corporate Blog - https:\/\/www.sma-sunny.com\/ SMA on Facebook - https:\/\/www.facebook.com\/SMAInternational\/ SMA on Instagram - https:\/\/www.instagram.com\/sma.solar\/ SMA on Twitter - https:\/\/twitter.com\/SMAsolar Contact - SocialMedia@SMA.de As a leading global specialist in photovoltaic system technology, SMA offers a wide range of efficient PV inverters, holistic system solutions for PV systems of all power classes, intelligent energy management systems and battery-storage solutions as well as complete solutions for PV diesel hybrid applications. Digital energy services and extensive services up to and including operation and maintenance services for PV power plants round off SMA\u2019s range. SMA inverters with a total output of around 75 gigawatts have been installed in more than 190 countries worldwide.\"><\/div><\/div><div class=\"lL\" style=\"max-width:100%;width:1280px;margin:5px;\"><\/div><\/p>\n<p>To start, installers can now access resources that previously required calling a service technician. Plus, in the new Online Service Center, customers can track the progress of a service case, request a rebate or inverter exchange, sign up for an extended warranty, and update delivery details.<\/p>\n<p>All these resources empower installers to focus a greater amount of their time on revenue generating activity. Meanwhile, customers can learn more about the new service center by <a href=\"https:\/\/eur02.safelinks.protection.outlook.com\/?url=https%3A%2F%2Fwww.youtube.com%2Fwatch%3Fv%3D42ncFDne8qQ&amp;data=02%7C01%7Ctrish.moratto%40sma-america.com%7Ce6f92af90ec84438028308d7fd170efb%7Ca059b96c28294d1188374cc1ff84735d%7C0%7C0%7C637256147781928918&amp;sdata=Ogvsu1lrKsHxeV4gGCXFc7%2F5Oi2%2Bz9rzpN7RLwz64oE%3D&amp;reserved=0\" target=\"_blank\" rel=\"noopener noreferrer\">watching this video<\/a>.<\/p>\n<p>The best part? The new platform features case tracking for all activities concerning both individuals and companies. Service communications for each case are collected in a single feed\u2014simplifying customer communication. This streamlined approach also provides a needed solution for cases with multiple logins per company account. Now, each login can see all open cases\u2014making it easier than ever for installers to manage their own service operations.<\/p>\n<p>The platform will also offer unprecedented access to information, empowering installers with \u00a0access to documentation and support. Not to mention, the new Online Service Center creates a one-<img decoding=\"async\" class=\"alignright size-medium wp-image-9690 lazyload\" data-src=\"https:\/\/www.sma-sunny.com\/wp-content\/uploads\/2020\/06\/OSC_Hero_600px.jpg\" alt=\"SMA Service Online\" width=\"262\" height=\"175\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" style=\"--smush-placeholder-width: 262px; --smush-placeholder-aspect-ratio: 262\/175;\" \/>stop shop for customers to do a range of activities right in the platform\u2014activities that previously involved waiting to speak with phone line support.<\/p>\n<p>To further expedite service, the user interface links the Online Service Center and Sunny Portal, eliminating the need for manual entry of information from one to the other. Customers can now manually adjust their ship dates as well, and there will soon be information added to indirectly track shipments through the platform. In addition, customers can access all products and software updates from a single source.<\/p>\n<p>The Online Service Center will also make it easy to access documentation in the knowledge database, which expedites support. For example, users can search the site for articles and see which articles are trending. Users can even access FAQs where SMA-authored knowledge is ranked based on the most frequently asked questions.<\/p>\n<p>Ready to take advantage of all those benefits? You can access the Online Service Center by visiting <a href=\"https:\/\/eur02.safelinks.protection.outlook.com\/?url=https%3A%2F%2Fmy.sma-service.com%2Fs%2F%3Flanguage%3Den_US&amp;data=02%7C01%7Ctrish.moratto%40sma-america.com%7Ce6f92af90ec84438028308d7fd170efb%7Ca059b96c28294d1188374cc1ff84735d%7C0%7C0%7C637256147781938912&amp;sdata=NhYlKj1MyVYtCWALNB18mq%2BXJQ%2BEToWFcwowBTGqN2c%3D&amp;reserved=0\" target=\"_blank\" rel=\"noopener noreferrer\">our website here<\/a>.<\/p>\n\n\n<div class=\"kk-star-ratings kksr-auto kksr-align-left kksr-valign-bottom\"\n    data-payload='{&quot;align&quot;:&quot;left&quot;,&quot;id&quot;:&quot;117468&quot;,&quot;slug&quot;:&quot;default&quot;,&quot;valign&quot;:&quot;bottom&quot;,&quot;ignore&quot;:&quot;&quot;,&quot;reference&quot;:&quot;auto&quot;,&quot;class&quot;:&quot;&quot;,&quot;count&quot;:&quot;0&quot;,&quot;legendonly&quot;:&quot;&quot;,&quot;readonly&quot;:&quot;&quot;,&quot;score&quot;:&quot;0&quot;,&quot;starsonly&quot;:&quot;&quot;,&quot;best&quot;:&quot;5&quot;,&quot;gap&quot;:&quot;1&quot;,&quot;greet&quot;:&quot;&quot;,&quot;legend&quot;:&quot;0\\\/5 - (0 votes)&quot;,&quot;size&quot;:&quot;22&quot;,&quot;title&quot;:&quot;Installers can elevate service quality and expedite response with the new SMA America Online Service Center&quot;,&quot;width&quot;:&quot;0&quot;,&quot;_legend&quot;:&quot;{score}\\\/{best} - ({count} {votes})&quot;,&quot;font_factor&quot;:&quot;1.25&quot;}'>\n            \n<div class=\"kksr-stars\">\n    \n<div class=\"kksr-stars-inactive\">\n            <div class=\"kksr-star\" data-star=\"1\" style=\"padding-right: 1px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 22px; height: 22px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\" data-star=\"2\" style=\"padding-right: 1px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 22px; height: 22px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\" data-star=\"3\" style=\"padding-right: 1px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 22px; height: 22px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\" data-star=\"4\" style=\"padding-right: 1px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 22px; height: 22px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\" data-star=\"5\" style=\"padding-right: 1px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 22px; height: 22px;\"><\/div>\n        <\/div>\n    <\/div>\n    \n<div class=\"kksr-stars-active\" style=\"width: 0px;\">\n            <div class=\"kksr-star\" style=\"padding-right: 1px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 22px; height: 22px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\" style=\"padding-right: 1px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 22px; height: 22px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\" style=\"padding-right: 1px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 22px; height: 22px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\" style=\"padding-right: 1px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 22px; height: 22px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\" style=\"padding-right: 1px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 22px; height: 22px;\"><\/div>\n        <\/div>\n    <\/div>\n<\/div>\n                \n\n<div class=\"kksr-legend\" style=\"font-size: 17.6px;\">\n            <span class=\"kksr-muted\"><\/span>\n    <\/div>\n    <\/div>\n<div class='printomatic pom-default ' id='id8595'  data-print_target='article'><\/div>","protected":false},"excerpt":{"rendered":"<p>SMA America has launched a new Online Service Center to installers in the U.S., Canada, and most of Central and&#8230;<\/p>\n","protected":false},"author":63,"featured_media":117469,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[1715],"tags":[1365,1682],"class_list":["post-117468","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-solutions","tag-customer-service","tag-operations-mantainance"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v23.9 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Installers can elevate service quality and expedite response with the new SMA America Online Service Center - Sunny. 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