{"id":116711,"date":"2015-02-19T08:55:14","date_gmt":"2015-02-19T07:55:14","guid":{"rendered":"https:\/\/www.sma-sunny.com\/?p=116711"},"modified":"2020-12-23T09:09:26","modified_gmt":"2020-12-23T08:09:26","slug":"winter-outages-have-your-customer-thinking-battery-backup","status":"publish","type":"post","link":"https:\/\/www.sma-sunny.com\/us\/winter-outages-have-your-customer-thinking-battery-backup\/","title":{"rendered":"Winter outages have your customer thinking battery backup?"},"content":{"rendered":"

As another season of powerful winter storms takes its toll on the East Coast, many installers will be greeted at the door with questions of modifying their system, battery costs and the vast capabilities.<\/p>\n

Battery backup and storage is the holy grail of renewable energy. For years people have been hard at work trying to integrate batteries into renewable energy sources at the lowest possible cost. As an installer meeting with potential customers, how do you know what to ask while setting proper expectations for costs versus performance?<\/p>\n

More than just a Sunny Island<\/strong><\/h5>\n
\"SMA<\/a>

Every battery-backup system is different than the next, making customer communication crucial.<\/p><\/div>\n

It\u2019s critical to get an understanding of a customer\u2019s backup power requirements and good communication goes a long way at this early stage in system design. Just because a Sunny Island 6048-US<\/a>, Smartformer<\/a>, Sunny Boy 4000TL-US<\/a> and a 300Ah battery bank will run standard appliances for one customer doesn\u2019t mean it will last more than a few hours for another.<\/p>\n

To some people, a standard appliance is a 2.5 HP well pump and to others it\u2019s as simple as a microwave and coffee maker. The vast differences between demands will change a lot in system design, and for some, help draw a line between what is needed during an extended outage and what is a luxury.<\/p>\n

Just like DIY solar kits, a standardized kit for a battery backup system could ease design, sales and installation concerns. Unfortunately, offering these kits to customers comes with certain risks and creates a need for very clear communication and education with each customer. Here are some things to consider when meeting with customers:<\/p>\n

Bridging time<\/strong><\/h5>\n

Backup systems are designed to sustain loads for a variable amount of time. This variation depends on how many energy sources are connected to the Sunny Island: Sunny Boys and PV, the grid during up-time, generator, etc. Does the customer have the room and budget for these sources? If not, then that will significantly alter the amount of down-time they can enjoy before their batteries run out or load shedding begins.<\/p>\n

\"SMA<\/a>

An example of a single Sunny Island and Sunny Boy system, AC coupled.<\/p><\/div>\n

Battery demands<\/strong><\/h5>\n

A properly sized system starts with the loads that will be run when the grid is down. It doesn\u2019t matter how many square feet the house has, how much PV is on the roof or how big a customer\u2019s generator is. It\u2019s an absolute must to have a load calculation spreadsheet after talking with a customer; so much so, SMA can\u2019t assist in system design and application questions without it.<\/p>\n

The combined power (in watts) of all the loads (plus peak current draw) will decide how much battery inverter capacity the system will need. For example, if the customer has a continuous demand of 5,300W, then the Sunny Island 4548-US<\/a> might be too small unless the PV system can supplement most (or all) of the demand or the generator runs a lot. If the designer calculates a 7,500W PV system but the roof can only hold 5,400W, the extra power has to come from somewhere, like the batteries; this will greatly affect bridging time, among other things.<\/p>\n

The combined watt hours (converted to amp hours) will determine how big the battery bank needs to be. Watt hours represent the load power multiplied by the number of hours a day it will be running.<\/p>\n

Customer education<\/strong><\/h5>\n

This time and consideration given to designing a well thought-out system, with proper load calculations and an honest assessment of the customer\u2019s demand expectations from that system when the grid fails, will be noticeable after the first outage. Properly educating customers on the basics of battery consumption and recharge capabilities will not only ensure a happy customer but a customer that is significantly more likely to recommend a similar system to a neighbor after the next winter storm.<\/p>\n\n\n

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As another season of powerful winter storms takes its toll on the East Coast, many installers will be greeted at…<\/p>\n","protected":false},"author":46,"featured_media":116712,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[1314,1715],"tags":[1356,1365,1445,1444,1325],"class_list":["post-116711","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-company","category-solutions","tag-clean-energy","tag-customer-service","tag-inverter","tag-sma","tag-sma-america"],"acf":[],"yoast_head":"\nWinter outages have your customer thinking battery backup? - Sunny. 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