{"id":15586,"date":"2021-11-08T10:04:48","date_gmt":"2021-11-08T09:04:48","guid":{"rendered":"http:\/\/en.sma-sunny.com\/?p=15586"},"modified":"2021-12-14T12:05:12","modified_gmt":"2021-12-14T11:05:12","slug":"garantie-sma-5-points-essentiels-a-savoir","status":"publish","type":"post","link":"https:\/\/www.sma-sunny.com\/fr\/garantie-sma-5-points-essentiels-a-savoir\/","title":{"rendered":"Garantie SMA : 5 points essentiels \u00e0 savoir"},"content":{"rendered":"

Nous recevons beaucoup de questions au sujet des garanties. Pour r\u00e9pondre \u00e0 vos interrogations, nous allons voir dans cet article les 5 points importants \u00e0 savoir sur les garanties SMA.<\/strong><\/p>\n

 <\/p>\n

1. Quelle est la dur\u00e9e de garantie d’un onduleur photovolta\u00efque SMA ?<\/h5>\n

Les onduleurs SMA disposent tous d\u2019une garantie constructeur de 5 ans.
\nLes onduleurs r\u00e9sidentiels install\u00e9s depuis le 1er octobre 2021 b\u00e9n\u00e9ficient de 5+5 ans de garantie constructeur*. Pour b\u00e9n\u00e9ficier de cette prolongation, les onduleurs doivent \u00eatre enregistr\u00e9s sur le portail d\u00e9di\u00e9 dans les 12 mois suivant leur mise en service<\/p>\n

Des extensions de garantie jusqu\u2019\u00e0 10 ou 15 ans sont par ailleurs disponibles.<\/p>\n

 <\/p>\n

2. Quand d\u00e9marre la garantie constructeur SMA ?<\/h5>\n

La p\u00e9riode de garantie constructeur d\u00e9bute avec la premi\u00e8re mise en service de l\u2019appareil.<\/p>\n

 <\/p>\n

3. Jusqu’\u00e0 quand peut-on souscrire une extension de garantie ?<\/h5>\n

Vous pouvez souscrire une extension de garantie SMA pendant la p\u00e9riode de cinq ans de garantie constructeur. Au-del\u00e0 de cette p\u00e9riode, il ne sera plus possible d\u2019acqu\u00e9rir une extension de garantie.<\/p>\n

Une copie de la facture d\u2019achat et du contrat d\u2019achat EDF pourra vous \u00eatre demand\u00e9e lors de la souscription.<\/p>\n

 <\/p>\n

4. Quel est le prix d’une extension de garantie SMA ?<\/h5>\n

Le prix d\u2019une extension de garantie SMA d\u00e9pend de la dur\u00e9e de prolongation souscrite (+5, +10 ou +15 ans), de la classe de puissance de l\u2019onduleur et de la formule de garantie choisie. Les tarifs sont disponibles depuis la page : Extended-Warranty (sma-service.com) <\/a><\/p>\n

 <\/p>\n

5. Mon appareil est en panne, qui dois-je contacter ?<\/h5>\n

Vous avez une question concernant le service apr\u00e8s-vente ou besoin d\u2019une assistance ? Commencez par contacter le Online Service Center<\/a>.<\/p>\n

(*) *Offre soumise \u00e0 conditions et valable pour les mod\u00e8les d\u2019onduleurs suivants : Sunny Boy 1.5\/2.0\/2.5 VL40, Sunny Boy 3.0-6.0 AV41, Sunny Tripower 3.0-6.0 AV40, Sunny Tripower 8.0\/10.0 AV40, Sunny Island 4.4\/6.0\/8.0, Sunny Boy Storage 2.5 & 3.7\/5.0\/6.0<\/p>\n

Vous \u00eates installateur photovolta\u00efque ?
\nAlors rejoignez la communaut\u00e9 des installateurs SMA en France\u00a0pour b\u00e9n\u00e9ficier d\u2019informations d\u00e9di\u00e9es au d\u00e9veloppement de votre activit\u00e9 et d\u2019\u00e9changes entre professionnels tout au long de l\u2019ann\u00e9e.<\/p>\n

\"\"<\/a><\/p>\n

> Je rejoins la communaut\u00e9 d\u2019installateurs SMA<\/a><\/p>\n<\/div><\/div>\n\n\n

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\n 4\/5 - (4 votes) <\/div>\n <\/div>\n
<\/div>","protected":false},"excerpt":{"rendered":"

Nous recevons beaucoup de questions au sujet des garanties. Pour r\u00e9pondre \u00e0 vos interrogations, nous allons voir dans cet article…<\/p>\n","protected":false},"author":10,"featured_media":15588,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[57],"tags":[579],"class_list":["post-15586","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-solutions","tag-france"],"acf":[],"yoast_head":"\nGarantie SMA : 5 points essentiels \u00e0 savoir - Sunny. SMA Corporate Blog<\/title>\n<meta name=\"description\" content=\"Nous recevons beaucoup de questions au sujet des garanties. 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