{"id":109465,"date":"2020-02-03T12:11:57","date_gmt":"2020-02-03T11:11:57","guid":{"rendered":"https:\/\/www.sma-sunny.com\/?p=109465"},"modified":"2020-02-03T17:08:29","modified_gmt":"2020-02-03T16:08:29","slug":"lumiere-sur-matthias-theretz-dispatcheur-service","status":"publish","type":"post","link":"https:\/\/www.sma-sunny.com\/fr\/lumiere-sur-matthias-theretz-dispatcheur-service\/","title":{"rendered":"Lumi\u00e8re sur\u2026 Matthias THERETZ, Dispatcheur Service"},"content":{"rendered":"

Fa\u00eetes connaissance avec Matthias Theretz, Dispatcheur Service chez SMA France. Il revient sur son parcours professionnel et nous raconte ses missions quotidiennes au sein du Service.<\/strong><\/p>\n

Peux-tu expliquer ton r\u00f4le au sein de SMA France en quelques mots ?<\/h2>\n

J\u2019ai 2 missions bien distinctes chez SMA : tout d\u2019abord au sein du Service en ligne. Le r\u00f4le de l\u2019\u00e9quipe est d\u2019apporter un support de niveau 2 \u00e0 nos clients et \u00e0 nos partenaires de service, la plupart du temps pour r\u00e9pondre \u00e0 des questions techniques, m\u00eame les plus complexes, ou r\u00e9soudre des probl\u00e8mes de logistique.
\nNotre \u00e9quipe est compl\u00e9mentaire : nous avons pour chaque gamme de produits, des r\u00e9f\u00e9rents techniques avec un niveau de comp\u00e9tences \u00e9lev\u00e9. Si besoin, nous avons \u00e9galement des contacts au si\u00e8ge pour faire remonter certaines questions aupr\u00e8s des experts R&D par exemple. On a, \u00e0 ma connaissance, jamais eu de question rest\u00e9e sans r\u00e9ponse.
\nFin 2019, on m\u2019a propos\u00e9 de prendre \u00e9galement en charge le dispatch. Il s\u2019agit ici de g\u00e9rer les plannings du service technique, la r\u00e9partition des techniciens sur le terrain mais aussi la gestion logistique des pi\u00e8ces, de l\u2019approvisionnement. En r\u00e9sum\u00e9, s\u2019assurer de la bonne r\u00e9alisation des interventions terrain.<\/p>\n

Parle-nous de ton parcours professionnel…<\/h2>\n

Apr\u00e8s un BTS \u00e9lectrotechnique et des exp\u00e9riences dans la maintenance industrielle, je suis arriv\u00e9 tr\u00e8s t\u00f4t dans ma carri\u00e8re chez SMA, en 2010, \u00e0 l\u2019\u00e2ge de 21 ans. J\u2019ai occup\u00e9 pendant 4 ans le poste de technicien au service en ligne. A cette \u00e9poque, on s\u2019occupait principalement de syst\u00e8mes d\u00e9centralis\u00e9s, notamment de Sunny Boy. Les syst\u00e8mes hybrides commen\u00e7aient tout juste \u00e0 \u00e9merger. J\u2019ai pu assister et participer \u00e0 l\u2019\u00e9volution de l\u2019\u00e9quipe Service.
\nJ\u2019ai ensuite d\u00e9cid\u00e9 de relever un nouveau d\u00e9fi professionnel en faisant du SAV en itin\u00e9rance, toujours dans l\u2019\u00e9lectrom\u00e9canique, mais pour l\u2019industrie pharmaceutique. Cette exp\u00e9rience de 2 ans m\u2019a permis d’am\u00e9liorer mes connaissances en m\u00e9canique.
\nEn 2016, suite \u00e0 la lib\u00e9ration d\u2019un poste au sein du Service, je suis revenu chez SMA et je ne suis finalement jamais reparti.
\nNous sommes aujourd\u2019hui conscients qu\u2019il faut \u00eatre acteur de la sauvegarde de notre environnement. Cela passe notamment par la ma\u00eetrise de l\u2019\u00e9nergie. Je suis donc fi\u00e8re de travailler pour SMA et pour cette transition \u00e9nerg\u00e9tique.<\/p>\n

Qu\u2019est-ce que tu pr\u00e9f\u00e8res dans les missions qui te sont confi\u00e9es ?<\/h2>\n

J\u2019aime la polyvalence de mon poste : le fait d\u2019avoir d\u2019un c\u00f4t\u00e9, une mission de gestion, et de l\u2019autre, une mission tr\u00e8s technique. Il n\u2019y a aucune routine possible : avec mes nouvelles responsabilit\u00e9s de dispatcheur, je dois sans cesse me poser des questions, optimiser le planning, g\u00e9rer les clients. Cela redonne une nouvelle dynamique \u00e0 mon quotidien.
\nBien s\u00fbr, le relationnel est tr\u00e8s important au sein du Service, notamment avec les techniciens sur le terrain que j\u2019ai chaque jour au t\u00e9l\u00e9phone. Humainement, c\u2019est crucial de conna\u00eetre ses coll\u00e8gues, afin de pouvoir habilement jongler entre les besoins du Service et leurs besoins et contraintes \u00e0 eux.<\/p>\n

Un mot sur ton avenir chez SMA ?<\/h2>\n

On ne sait pas de quoi demain sera fait, mais j\u2019ai h\u00e2te d\u2019y \u00eatre !<\/p>\n

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\n 4.6\/5 - (7 votes) <\/div>\n <\/div>\n
<\/div>","protected":false},"excerpt":{"rendered":"

Fa\u00eetes connaissance avec Matthias Theretz, Dispatcheur Service chez SMA France. Il revient sur son parcours professionnel et nous raconte ses missions quotidiennes au sein du Service.<\/p>\n","protected":false},"author":77,"featured_media":109488,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[37],"tags":[1140,1142,1141,1064,1139,946,1138],"class_list":["post-109465","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-company","tag-collaborateur","tag-energies-renouvelables","tag-portrait-de-collaborateur","tag-service-fr","tag-service-technique","tag-sma-france","tag-support-technique"],"acf":[],"yoast_head":"\nLumi\u00e8re sur\u2026 Matthias THERETZ, Dispatcheur Service - Sunny. 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