{"id":13705,"date":"2014-09-22T09:43:25","date_gmt":"2014-09-22T07:43:25","guid":{"rendered":"http:\/\/en.sma-sunny.com\/?p=13705"},"modified":"2022-08-30T09:49:24","modified_gmt":"2022-08-30T07:49:24","slug":"service-tip-short-term-solution-for-logging-into-sunny-design","status":"publish","type":"post","link":"https:\/\/www.sma-sunny.com\/en\/service-tip-short-term-solution-for-logging-into-sunny-design\/","title":{"rendered":"Service Tip: Short-Term Solution for Logging into Sunny Design"},"content":{"rendered":"<p><strong>Since the last update of Sunny Design (version 3.2), some of our customers have not been able to log into Sunny Design via the Windows desktop application using their e-mail address and password. The following error message appears:<\/strong><!--more--><\/p>\n<div id=\"attachment_13708\" style=\"width: 272px\" class=\"wp-caption aligncenter\"><a href=\"\/wp-content\/uploads\/2014\/09\/Login-failed_Sunny-Design.jpg\"><img decoding=\"async\" aria-describedby=\"caption-attachment-13708\" class=\"size-medium wp-image-13708 lazyload\" data-src=\"\/wp-content\/uploads\/2014\/09\/Login-failed_Sunny-Design-262x118.jpg\" alt=\"Error message in Sunny Design\" width=\"262\" height=\"118\" data-srcset=\"https:\/\/www.sma-sunny.com\/wp-content\/uploads\/2014\/09\/Login-failed_Sunny-Design-262x118.jpg 262w, https:\/\/www.sma-sunny.com\/wp-content\/uploads\/2014\/09\/Login-failed_Sunny-Design-768x347.jpg 768w, https:\/\/www.sma-sunny.com\/wp-content\/uploads\/2014\/09\/Login-failed_Sunny-Design-1024x462.jpg 1024w, https:\/\/www.sma-sunny.com\/wp-content\/uploads\/2014\/09\/Login-failed_Sunny-Design-705x318.jpg 705w, https:\/\/www.sma-sunny.com\/wp-content\/uploads\/2014\/09\/Login-failed_Sunny-Design-450x203.jpg 450w, https:\/\/www.sma-sunny.com\/wp-content\/uploads\/2014\/09\/Login-failed_Sunny-Design.jpg 1136w\" data-sizes=\"(max-width: 262px) 100vw, 262px\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" style=\"--smush-placeholder-width: 262px; --smush-placeholder-aspect-ratio: 262\/118;\" \/><\/a><p id=\"caption-attachment-13708\" class=\"wp-caption-text\">Error message in Sunny Design<\/p><\/div>\n<p>In response to a customer request, in the meantime we would like to offer our other customers a short-term solution for logging into Sunny Design via the desktop version. We are of course working to find an adequate long-term solution to the problem as soon as possible.<\/p>\n<p>&nbsp;<\/p>\n<h5>Short-term solution: Login via Sunny Design Web<\/h5>\n<p>Before logging into Sunny Design via your desktop, access the <strong>web version<\/strong> of Sunny Design with your browser by going to the following URL: <a title=\"Website\" href=\"http:\/\/www.sunnydesignweb.com\" target=\"_blank\" rel=\"noopener\"><strong>www.sunnydesignweb.com<\/strong><\/a>. Enter your login details for access and then log out again. After that, login via the <strong>desktop version<\/strong>. Then it should work.<\/p>\n<p>Note: If you are using Sunny Design for the first time, it is also necessary to log into the web version before logging into the desktop version.<\/p>\n<p>&nbsp;<\/p>\n\n\n<div class=\"kk-star-ratings kksr-auto kksr-align-left kksr-valign-bottom\"\n    data-payload='{&quot;align&quot;:&quot;left&quot;,&quot;id&quot;:&quot;13705&quot;,&quot;slug&quot;:&quot;default&quot;,&quot;valign&quot;:&quot;bottom&quot;,&quot;ignore&quot;:&quot;&quot;,&quot;reference&quot;:&quot;auto&quot;,&quot;class&quot;:&quot;&quot;,&quot;count&quot;:&quot;0&quot;,&quot;legendonly&quot;:&quot;&quot;,&quot;readonly&quot;:&quot;&quot;,&quot;score&quot;:&quot;0&quot;,&quot;starsonly&quot;:&quot;&quot;,&quot;best&quot;:&quot;5&quot;,&quot;gap&quot;:&quot;1&quot;,&quot;greet&quot;:&quot;&quot;,&quot;legend&quot;:&quot;0\\\/5 - (0 votes)&quot;,&quot;size&quot;:&quot;22&quot;,&quot;title&quot;:&quot;Service Tip: Short-Term Solution for Logging into Sunny Design&quot;,&quot;width&quot;:&quot;0&quot;,&quot;_legend&quot;:&quot;{score}\\\/{best} - ({count} {votes})&quot;,&quot;font_factor&quot;:&quot;1.25&quot;}'>\n            \n<div class=\"kksr-stars\">\n    \n<div class=\"kksr-stars-inactive\">\n            <div class=\"kksr-star\" data-star=\"1\" style=\"padding-right: 1px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 22px; height: 22px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\" data-star=\"2\" style=\"padding-right: 1px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 22px; height: 22px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\" data-star=\"3\" style=\"padding-right: 1px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 22px; height: 22px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\" data-star=\"4\" style=\"padding-right: 1px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 22px; height: 22px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\" data-star=\"5\" style=\"padding-right: 1px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 22px; height: 22px;\"><\/div>\n        <\/div>\n    <\/div>\n    \n<div class=\"kksr-stars-active\" style=\"width: 0px;\">\n            <div class=\"kksr-star\" style=\"padding-right: 1px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 22px; height: 22px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\" style=\"padding-right: 1px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 22px; height: 22px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\" style=\"padding-right: 1px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 22px; height: 22px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\" style=\"padding-right: 1px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 22px; height: 22px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\" style=\"padding-right: 1px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 22px; height: 22px;\"><\/div>\n        <\/div>\n    <\/div>\n<\/div>\n                \n\n<div class=\"kksr-legend\" style=\"font-size: 17.6px;\">\n            <span class=\"kksr-muted\"><\/span>\n    <\/div>\n    <\/div>\n<div class='printomatic pom-default ' id='id6670'  data-print_target='article'><\/div>","protected":false},"excerpt":{"rendered":"<p>Since the last update of Sunny Design (version 3.2), some of our customers have not been able to log into&#8230;<\/p>\n","protected":false},"author":7,"featured_media":14336,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[41],"tags":[842,590,1024],"class_list":["post-13705","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-how-to","tag-service-en-2","tag-service-tip","tag-sunny-design-en"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v23.9 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Service Tip: Short-Term Solution for Logging into Sunny Design - Sunny. 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