{"id":13202,"date":"2014-07-01T15:00:52","date_gmt":"2014-07-01T13:00:52","guid":{"rendered":"http:\/\/en.sma-sunny.com\/?p=13202"},"modified":"2022-08-30T09:49:48","modified_gmt":"2022-08-30T07:49:48","slug":"service-tip-pay-attention-when-assigning-password-in-sunny-portal","status":"publish","type":"post","link":"https:\/\/www.sma-sunny.com\/en\/service-tip-pay-attention-when-assigning-password-in-sunny-portal\/","title":{"rendered":"Service Tip: Pay Attention When Assigning Password in Sunny Portal"},"content":{"rendered":"

The Service Line has been receiving a lot of questions about passwords lately. Some customers want to know why they can no longer access the inverter in a PV system using their password. Why is this happening?<\/p>\n

SMA uses various types of passwords. For details, see the technical description<\/a>: System Monitoring\u2014SMA Safety and Password Concept for Password-Protected PV Systems With Bluetooth<\/em>\u00ae Wireless Technology. <\/strong><\/p>\n

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The PV System Password<\/h5>\n

To prevent unauthorized access, SMA recommends choosing a separate<\/strong> password for each user group (“User” and “Installer”).
\nAll devices with the same password for the “Installer” user group and the same NetID form a system. Therefore, SMA refers to any password that is the same for all the devices of a system as the pv system password<\/strong>.<\/p>\n

The devices in the system come with the following default passwords:<\/p>\n

“User”: 0000<\/p>\n

“Installer”: 1111.<\/p>\n

Some customers refer to the password for the “Installer” user group as the “Installer password”.<\/p>\n

 <\/p>\n

Problem-Solving<\/h5>\n

That sounds simple enough. So what is causing the confusion?<\/p>\n

To register a system with Speedwire\/Webconnect or with a Sunny Home Manager in Sunny Portal, you must enter a pv system password. Important: This is the password for the “Installer” user group that was assigned on-site during start-up<\/strong>. Please enter this in the appropriate field (see screenshot above this article).<\/p>\n

It gets more complicated if the default password was not changed during start-up. For security reasons, you cannot simply enter the standard password 1111 into Sunny Portal. What happens if you do? The new password overwrites the default password and applies it to all devices registered in the Sunny Portal system. Please keep this in mind, and be sure to write down the pv system password you set up in Sunny Portal.
\nIf you later try to access your devices on-site (for example with Sunny Explorer) using the default password for the “Installer” user group, it will no longer work. Please use the password that you created as the pv system password in Sunny Portal.<\/p>\n

\"Please<\/a>

Please do remember that the password for the “Installer” user group and the system password is one and the same password. In this way, you can access all devices in the plant through both, Sunny Explorer and Sunny Portal. All data are displayed.<\/p><\/div>\n

By the way: The system password for the “User” user group is not affected because it cannot be changed in Sunny Portal.<\/p>\n

 <\/p>\n

Potential Problems During Data Transfer<\/h5>\n

Even if you understand and follow the procedure described above, complications can occasionally arise during data transfer. There are two possible situations:<\/p>\n