{"id":111620,"date":"2020-06-09T13:18:36","date_gmt":"2020-06-09T11:18:36","guid":{"rendered":"https:\/\/www.sma-sunny.com\/?p=111620"},"modified":"2023-02-28T15:22:05","modified_gmt":"2023-02-28T14:22:05","slug":"sma-360-app-service-with-added-value-for-solar-power-professionals","status":"publish","type":"post","link":"https:\/\/www.sma-sunny.com\/en\/sma-360-app-service-with-added-value-for-solar-power-professionals\/","title":{"rendered":"SMA 360\u00b0 App: Service with added value for solar power professionals"},"content":{"rendered":"<p><strong>The SMA 360\u00b0 app helps PV solar power professionals with their everyday work. That includes servicing. Thanks to the app&#8217;s comprehensive service, customers see solar power professionals as solar experts, and they can thus successfully set themselves apart from competitors. <\/strong><\/p>\n<p>Solar power professionals know how important it is to have relevant data as well as the current status available quickly and in a clear format during on-site visits to customer systems. With the SMA 360\u00b0 app, solar power professionals can transfer this data easily and clearly onto their cell phones. We also provide documentation about the relevant devices and systems as well as easy-to-follow, step-by-step manuals for troubleshooting. In our video, we explain how solar power professionals can use the app to quickly find errors and warnings on customer systems, interpret them and rectify them expertly.<\/p>\n<p>&nbsp;<\/p>\n<div class=\"lyte-wrapper\" title=\"Screen cast: Error analysis with the SMA 360&deg; app\" style=\"width:1280px;max-width:100%;margin:5px;\"><div class=\"lyMe hidef\" id=\"WYL_bH8RMr4tSuc\" itemprop=\"video\" itemscope itemtype=\"https:\/\/schema.org\/VideoObject\"><div><meta itemprop=\"thumbnailUrl\" content=\"https:\/\/i.ytimg.com\/vi\/bH8RMr4tSuc\/maxresdefault.jpg\" \/><meta itemprop=\"embedURL\" content=\"https:\/\/www.youtube.com\/embed\/bH8RMr4tSuc\" \/><meta itemprop=\"duration\" content=\"PT1M22S\" \/><meta itemprop=\"uploadDate\" content=\"2020-05-05T12:10:39Z\" \/><\/div><div id=\"lyte_bH8RMr4tSuc\" data-src=\"https:\/\/i.ytimg.com\/vi\/bH8RMr4tSuc\/maxresdefault.jpg\" class=\"pL\"><div class=\"tC\"><div class=\"tT\" itemprop=\"name\">Screen cast: Error analysis with the SMA 360\u00b0 app<\/div><\/div><div class=\"play\"><\/div><div class=\"ctrl\"><div class=\"Lctrl\"><\/div><div class=\"Rctrl\"><\/div><\/div><\/div><noscript><a href=\"https:\/\/youtu.be\/bH8RMr4tSuc\" rel=\"nofollow\"><img decoding=\"async\" src=\"https:\/\/i.ytimg.com\/vi\/bH8RMr4tSuc\/0.jpg\" alt=\"Screen cast: Error analysis with the SMA 360&deg; app\" width=\"1280\" height=\"700\" \/><br \/>Watch this video on YouTube<\/a><\/noscript><meta itemprop=\"description\" content=\"The video shows PV professionals how they can use the new SMA 360\u00b0 app to quickly locate faults in PV systems and perform troubleshooting on site. The viewer is guided through the fault analysis process: How can the SMA 360\u00b0 app be used to quickly locate and analyze faults and warnings in PV systems and fix them professionally? The 360\u00b0 app ensures that PV professionals have all the most important customer system data to hand at all times, allowing them to provide a highly professional customer service. They can also use the app on site to access documentation on individual devices and step-by-step troubleshooting guides. The SMA 360\u00b0 app is the digital universal tool for successful PV professionals. # Service, #Solar, #App -------------------------------------------------------------------------------------- SMA Solar Technology AG \u2013 https:\/\/www.SMA.de SMA Corporate Blog \u2013 https:\/\/www.SMA-Sunny.com SMA on Facebook \u2013 https:\/\/www.facebook.com\/SMASolarTechnology\/ SMA auf Twitter \u2013 https:\/\/www.twitter.com\/SMAsolar Contact \u2013 SocialMedia@SMA.de As the world\u2019s leading specialist for PV system technology, SMA offers a wide range of efficient PV inverters, integrated system solutions for PV systems of all power classes, intelligent energy management systems and battery storage solutions as well as complete solutions for PV diesel hybrid applications. Rounding off SMA\u2019s portfolio are everything from digital energy services and a range of comprehensive services through to operation and maintenance services for PV power plants. SMA inverters with a total output of around 75 gigawatts have been installed in more than 190 countries worldwide.\"><\/div><\/div><div class=\"lL\" style=\"max-width:100%;width:1280px;margin:5px;\"><\/div><\/p>\n<p>&nbsp;<\/p>\n<p>The login details are the same as for Sunny Portal. Once you have logged in to the app, you will be offered a range of options. <strong>Operation<\/strong> helps you with commissioning and system monitoring. In our case, this tab will bring you to the event overview. You can find your current portfolios here (<strong>monitoring, error overview and QR code scan<\/strong>).<\/p>\n<p>The <strong>Error overview<\/strong> offers you an overview of all errors and warnings currently in place for your systems. It also shows details such as event code, PV system name and error date. You can find individual systems using the <strong>Search function<\/strong>. When you click on an <strong>Event code<\/strong>, you will receive information about the device, the associated customer data and details about the error that has occurred. You will be shown the telephone number so you can make contact with the customer quickly.<\/p>\n<p>To access the service area directly, click the <strong>Troubleshooting<\/strong> button. You will be shown specific troubleshooting suggestions here. In addition, the <strong>Documentation<\/strong> area contains a range of technical information in the app, including user manuals with illustrations and technical datasheets.<\/p>\n<p><em><span lang=\"en-US\">Do you have any questions about SMA 360 app? If so, please feel free to write them in the comments section. I will collect your questions and comments and answer them in the SMA expert chat.<\/span><\/em><\/p>\n\n\n<div class=\"kk-star-ratings kksr-auto kksr-align-left kksr-valign-bottom\"\n    data-payload='{&quot;align&quot;:&quot;left&quot;,&quot;id&quot;:&quot;111620&quot;,&quot;slug&quot;:&quot;default&quot;,&quot;valign&quot;:&quot;bottom&quot;,&quot;ignore&quot;:&quot;&quot;,&quot;reference&quot;:&quot;auto&quot;,&quot;class&quot;:&quot;&quot;,&quot;count&quot;:&quot;0&quot;,&quot;legendonly&quot;:&quot;&quot;,&quot;readonly&quot;:&quot;&quot;,&quot;score&quot;:&quot;0&quot;,&quot;starsonly&quot;:&quot;&quot;,&quot;best&quot;:&quot;5&quot;,&quot;gap&quot;:&quot;1&quot;,&quot;greet&quot;:&quot;&quot;,&quot;legend&quot;:&quot;0\\\/5 - (0 votes)&quot;,&quot;size&quot;:&quot;22&quot;,&quot;title&quot;:&quot;SMA 360\u00b0 App: Service with added value for solar power professionals&quot;,&quot;width&quot;:&quot;0&quot;,&quot;_legend&quot;:&quot;{score}\\\/{best} - ({count} {votes})&quot;,&quot;font_factor&quot;:&quot;1.25&quot;}'>\n            \n<div class=\"kksr-stars\">\n    \n<div class=\"kksr-stars-inactive\">\n            <div class=\"kksr-star\" data-star=\"1\" style=\"padding-right: 1px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 22px; height: 22px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\" data-star=\"2\" style=\"padding-right: 1px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 22px; height: 22px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\" data-star=\"3\" style=\"padding-right: 1px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 22px; height: 22px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\" data-star=\"4\" style=\"padding-right: 1px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 22px; height: 22px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\" data-star=\"5\" style=\"padding-right: 1px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 22px; height: 22px;\"><\/div>\n        <\/div>\n    <\/div>\n    \n<div class=\"kksr-stars-active\" style=\"width: 0px;\">\n            <div class=\"kksr-star\" style=\"padding-right: 1px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 22px; height: 22px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\" style=\"padding-right: 1px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 22px; height: 22px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\" style=\"padding-right: 1px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 22px; height: 22px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\" style=\"padding-right: 1px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 22px; height: 22px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\" style=\"padding-right: 1px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 22px; height: 22px;\"><\/div>\n        <\/div>\n    <\/div>\n<\/div>\n                \n\n<div class=\"kksr-legend\" style=\"font-size: 17.6px;\">\n            <span class=\"kksr-muted\"><\/span>\n    <\/div>\n    <\/div>\n<div class='printomatic pom-default ' id='id117'  data-print_target='article'><\/div>","protected":false},"excerpt":{"rendered":"<p>The SMA 360\u00b0 app helps PV solar power professionals with their everyday work. That includes servicing. Thanks to the app&#8217;s comprehensive service, customers see solar power professionals as solar experts, and they can thus successfully set themselves apart from competitors. <\/p>\n","protected":false},"author":141,"featured_media":111593,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[58],"tags":[1209,1210,1211,1212],"class_list":["post-111620","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-solutions","tag-error-analysis-app","tag-mobile-error-analysis","tag-mobile-pv-systems","tag-service-app-en"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v23.9 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>SMA 360\u00b0 App: Service with added value for solar power professionals - Sunny. 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