{"id":110367,"date":"2020-03-18T08:43:38","date_gmt":"2020-03-18T07:43:38","guid":{"rendered":"https:\/\/www.sma-sunny.com\/wechselrichter-zeigt-fehlercode\/"},"modified":"2025-04-23T12:48:48","modified_gmt":"2025-04-23T10:48:48","slug":"new-features-improved-usability-switch-to-the-sma-online-service-center-today","status":"publish","type":"post","link":"https:\/\/www.sma-sunny.com\/en\/new-features-improved-usability-switch-to-the-sma-online-service-center-today\/","title":{"rendered":"New features, improved usability: Switch to the SMA Online Service Center today!"},"content":{"rendered":"<p>The <a href=\"https:\/\/my.sma-service.com\/s\/?language=en_US\">SMA Online Service Center<\/a> lets you submit service inquiries with no waiting, or quickly identify the cause of an error code in the knowledge base. It provides you with 24\/7 support and offers even greater convenience with its many new features.<\/p>\n<p><strong>Important: Please always have the serial number of the device ready for technical enquiries.<\/strong><\/p>\n<p>&nbsp;<\/p>\n<p><strong>Accessing the new SMA Online\u00a0Service\u00a0Center\u00a0<\/strong><\/p>\n<ul>\n<li>Create a <strong>service request<\/strong>: Simply register and reach out to SMA Service to resolve any technical issues relating to your PV system. Advantages: Requests can be submitted 24\/7. Information provided during registration will be linked to your request and your system, facilitating technical error analysis and feedback for future inquiries.<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<ul>\n<li><strong>Quick case search<\/strong>: All registered users can enter their case number into the search field and check the current processing status in real time, while on the go. Important: Only your own requests or cases will be displayed.<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<ul>\n<li>Benefit from the <strong>knowledge database<\/strong>: Without having to register, you can use technical articles or manuals as a first step in analyzing your error. You also have access to videos and tech tips. Additional online training is made available when you register, including for things like assembly replacement, along with even more knowledge articles.<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<ul>\n<li><strong>SMA product registration: <\/strong>With just one click you can extend the SMA Limited Factory Warranty by a full five years, update the commissioning date, and much more. Our videos demonstrate how easy SMA product registration is and what advantages it offers. (Video hyperlink)<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p>The SMA Online Service Center is continuously being improved, bringing even more exciting new features with every update.<\/p>\n<p>&nbsp;<\/p>\n<p>Do you have any service-related questions? This <a href=\"https:\/\/www.youtube.com\/watch?v=UVUmti-H4wo\">video<\/a> shows you exactly how it works.<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n\n\n<div class=\"kk-star-ratings kksr-auto kksr-align-left kksr-valign-bottom\"\n    data-payload='{&quot;align&quot;:&quot;left&quot;,&quot;id&quot;:&quot;110367&quot;,&quot;slug&quot;:&quot;default&quot;,&quot;valign&quot;:&quot;bottom&quot;,&quot;ignore&quot;:&quot;&quot;,&quot;reference&quot;:&quot;auto&quot;,&quot;class&quot;:&quot;&quot;,&quot;count&quot;:&quot;2&quot;,&quot;legendonly&quot;:&quot;&quot;,&quot;readonly&quot;:&quot;&quot;,&quot;score&quot;:&quot;3.5&quot;,&quot;starsonly&quot;:&quot;&quot;,&quot;best&quot;:&quot;5&quot;,&quot;gap&quot;:&quot;1&quot;,&quot;greet&quot;:&quot;&quot;,&quot;legend&quot;:&quot;3.5\\\/5 - (2 votes)&quot;,&quot;size&quot;:&quot;22&quot;,&quot;title&quot;:&quot;New features, improved usability: Switch to the SMA Online Service Center today!&quot;,&quot;width&quot;:&quot;80&quot;,&quot;_legend&quot;:&quot;{score}\\\/{best} - ({count} {votes})&quot;,&quot;font_factor&quot;:&quot;1.25&quot;}'>\n            \n<div class=\"kksr-stars\">\n    \n<div class=\"kksr-stars-inactive\">\n            <div class=\"kksr-star\" data-star=\"1\" style=\"padding-right: 1px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 22px; height: 22px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\" data-star=\"2\" style=\"padding-right: 1px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 22px; height: 22px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\" data-star=\"3\" style=\"padding-right: 1px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 22px; height: 22px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\" data-star=\"4\" style=\"padding-right: 1px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 22px; height: 22px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\" data-star=\"5\" style=\"padding-right: 1px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 22px; height: 22px;\"><\/div>\n        <\/div>\n    <\/div>\n    \n<div class=\"kksr-stars-active\" style=\"width: 80px;\">\n            <div class=\"kksr-star\" style=\"padding-right: 1px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 22px; height: 22px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\" style=\"padding-right: 1px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 22px; height: 22px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\" style=\"padding-right: 1px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 22px; height: 22px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\" style=\"padding-right: 1px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 22px; height: 22px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\" style=\"padding-right: 1px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 22px; height: 22px;\"><\/div>\n        <\/div>\n    <\/div>\n<\/div>\n                \n\n<div class=\"kksr-legend\" style=\"font-size: 17.6px;\">\n            3.5\/5 - (2 votes)    <\/div>\n    <\/div>\n<div class='printomatic pom-default ' id='id7637'  data-print_target='article'><\/div>","protected":false},"excerpt":{"rendered":"<p>PV system operators and installers receive fast support when they need it via our new SMA Online Service Center. You can use this to contact our Service team, look at the status of your service cases and access information on products, innovations and software updates.<\/p>\n","protected":false},"author":58,"featured_media":110304,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[41],"tags":[842,590],"class_list":["post-110367","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-how-to","tag-service-en-2","tag-service-tip"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v23.9 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>New features, improved usability: Switch to the SMA Online Service Center today! - Sunny. 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